Emergency Services at West Jefferson Medical Center

World-class emergency medical care, close to home.

Emergency room serving New Orleans, Marrero, Metairie, Slidell, Kenner, Houma, Westbank and surrounding areas.

Less waiting where it matters most

Let’s be real—when emergencies happen, every minute counts. That’s why West Jefferson Medical Center offers ER Online Check-in in addition to the ER Service Pledge. This pledge is our commitment to you that our medical staff will work diligently to have you initially seen within 30 minutes of your arrival at our Emergency Room.

At West Jefferson Medical Center’s Emergency Department, our facility is designed to provide immediate, expert care to patients in need of serious medical attention.

The department is staffed with board-certified Emergency Medicine doctors, physician assistants, and highly-trained nurses.

We have partnered with Children’s Hospital New Orleans to provide pediatric emergency care via our pediatric Emergency Department located a few short steps away from our primary Emergency Department.

What to Expect

Our Triage Process

In order to ensure patients with the greatest need receive care as quickly as possible, all Emergency Department patients undergo an initial “triage” evaluation.

During this evaluation, the patient’s need for immediate medical care is assessed so that we can promptly attend to the sickest patients. This also helps us keep wait times as short as possible.

Click here or call 504.347.5511 for more information about our emergency services.

Do not waste any time getting to the hospital when you have a true medical emergency, but if there is time to prepare before your arrival, bringing the following items can be helpful:

  • A photo ID
  • Health insurance card
  • List of prescription medications and dosages the patient currently takes
  • List of medication allergies
  • Any relevant medical records you have on hand
  • Contact information for your regular care providers

Triage escalation

In order to ensure patients with the greatest need receive care as quickly as possible, all ER patients undergo an initial “triage” evaluation.

During this evaluation, the patient’s need for immediate medical care is assessed so that we can promptly attend to the sickest patients. This also helps us keep wait times as short as possible.

Arrival and parking

As you approach West Jefferson, you will see signs that say emergency in red and white directing you to the Emergency Room.

Please note: The entrance to the Emergency Room is located to the left of the main entrance of the hospital.

You may leave your car for a limited time in the emergency drop off parking location.

FREE parking is available 24 hours a day/ seven days a week in the hospital’s main parking lot across from the main entrance of West Jefferson.