Emergency Services at West Jefferson Medical Center
World-class emergency medical care, close to home.
Less waiting where it matters most
Let’s be real—when emergencies happen, every minute counts. That’s why West Jefferson Medical Center offers ER Online Check-in in addition to the ER Service Pledge. This pledge is our commitment to you that our medical staff will work diligently to have you initially seen within 30 minutes of your arrival at our Emergency Room.
At West Jefferson Medical Center’s Emergency Department, provide
immediate, expert care for anyone in need of serious medical attention.
We partner with Children’s Hospital New Orleans to provide pediatric emergency care in our pediatric Emergency Department located a few short steps away from our main Emergency Department.
Emergencies happen. We get it. That’s why our Emergency Department works fast to get you back into the arms of your loved ones.
What to Expect
What is our triage process?
In order to ensure patients with the greatest need receive care as quickly as possible, all Emergency Department patients undergo an initial “triage” evaluation.
During this evaluation, the patient’s need for immediate medical care is assessed so that we can promptly attend to the sickest patients. This also helps us keep wait times as short as possible.
Click here or call 504.347.5511 for more information about our emergency services.
What should I bring with me to the ER?
Do not waste any time getting to the hospital when you have a true medical emergency, but if there is time to prepare before your arrival, bringing the following items can be helpful:
- A photo ID
- Health insurance card
- List of prescription medications and dosages the patient currently takes
- List of medication allergies
- Any relevant medical records you have on hand
- Contact information for your regular care providers
What can I expect inside the ER?
Patients who visit the emergency department undergo a process of initial evaluation known as "triage." This means that each patient is evaluated by a nurse and/or doctor to determine the level of medical emergency they are experiencing. This is necessary to rapidly identify the sickest patients and provide them with prompt care. It also helps us keep every patient's wait time as short as possible, while providing the appropriate level of care to all patients.
Our attending doctors are board-certified in Emergency Medicine. Emergency Medicine doctors are trained in the diagnosis and treatment of all manner of illnesses and injuries.
A nurse will be involved in all aspects of your care. Other team members may include lab technicians, phlebotomist, respiratory therapists, social workers and other hospital staff. We work as a team because this model of care helps us to provide patients the best possible treatment.
Each team member will introduce themselves and explain their role in your care.
Your doctor(s) will meet with you to conduct an exam and discuss your symptoms, including your level of pain. Any treatments or required tests will be discussed with you. If necessary, your nurse(s) will:
- Administer medications
- Draw blood for lab tests
- Collect urine
- Insert an intravenous (IV) catheter
Please tell your care provider if you are in pain so that we may assist you.
We encourage you to ask questions about your care.
If tests are required, we have the resources to conduct almost all of these within our medical center. Please plan on waiting for your results. The following time frames are provided as estimates only:
- Most blood-based lab tests require approximately 60-90 minutes for results reporting
- X-rays, ultrasound exams, and computed tomography (CT) scan studies vary from 15 minutes to several hours. Magnetic resonance imaging (MRI) or special radiology studies may require several hours.
- Urine collection and analysis is typically completed within half an hour
What should I do after my ER visit?
When your doctor determines that you are ready to be discharged from the Emergency Department, you will meet with your nurse to review your diagnosis, discuss any prescribed medications and follow-up care instructions. You will be given paperwork about your follow-up care that should be kept for reference.
Prescriptions can be faxed or electronically provided to your pharmacy so that medications are ready for pick-up when you arrive at the pharmacy. Some medications require a special prescription form, which will be handed to you by the nurse. During hours when most pharmacies are closed, we will give you the first dose(s) of medication in the Emergency Department, so you don't have to locate a 24 hour pharmacy in the middle of the night.
We also have an outpatient Walgreens pharmacy available on campus for our patients. It is located in the Physicians’ Office Building and is open Monday-Friday from 9am-6pm. Please tell your care providers if you wish to use this pharmacy. Your case manager can assist you with other needs you may have in preparing to return home after your Emergency Department visit.
Proper follow-up care is very important. We will send information to your primary care doctor about your visit. If a physician referral is needed, we will provide you with a list of physicians to choose from.
After your discharge:
If your symptoms worsen or do not improve, return to our Emergency Room or contact your primary care doctor.
Remember to take all medications as prescribed.
Arrival and Parking
As you approach West Jefferson, you will see signs that say emergency in red and white directing you to the Emergency Room.
Please note: The entrance to the Emergency Room is located to the left of the main entrance of the hospital. You may leave your car for a limited time in the emergency drop off parking location.
FREE parking is available 24 hours a day/ seven days a week in the hospital’s main parking lot across from the main entrance of West Jefferson.
*If you are having a medical emergency, go straight to the emergency room or call 911